Mariena Quintanilla

Beyond Prompt Engineering: The Evolution of AI Products in 2024

Do you remember when you first tried ChatGPT? I recall the early

OpenAI o1: Hype vs. Reality

OpenAI's recent release of the o1 model finally solved the

Cracking the AI Black Box: Explainable AI

Hello again, AI enthusiasts! What if I told you your AI assistant

Empathy Bytes: Bridging the Trust Gap in AI Customer Service

Hello, fellow AI enthusiasts! I hope you've had a fantastic

Break It Down

Have you ever asked an AI to tackle a complex task only

A Data-First Blueprint to a Helpful AI Assistant

When Dawn Armstrong at HumanGood first shared her team's struggles

Strategies for Implementing AI in Customer Service

One of my favorite exercises as a Customer Service leader has been

Look What You Made AI Do: Data Classification with LLMs

I’m a Swiftie and a Techie, so of course, I used

Sparking Creativity

The language we use when describing AI assistants often leans towards the

Summaries that don't suck

I often talk to my kids about experimentation and continuous improvement. This

Expanding my knowledge graph

One of my favorite courses at Carnegie Mellon was Graph Theory. I

Reasoning with AI

"Give an AI a fish, and it recognizes one fish. Teach